F.A.Q. Modifile
PRODUCTS
- Can I also sell the finished product on a website?
- I’m not able to open the file purchased, what do I have to do?
- Does wholesale production need the Modifile approval?
- Can I resell the digital files purchased?
- Is the License individual?
- When I purchase a License, do I also get the copyright of the finished product?
- I’d like to create a variant of the design, is it possible?
Yes, if the product was purchased with the Commercial License mode.
Make sure that the program you are using is compatible with .dxf format. If you still do not succeed, contact us.
Yes, always.
No. The sale of the files by any means is strictly prohibited and severely punished.
Yes, once purchased, the files are licensed to one (1) user, whether private or company. The contents of Modifile downloads cannot be shared, loaned, exchanged, ceded, sold, distributed as free downloads, or offered.
By purchasing any type of our License, the copyright is not transferred.
No. Creating a variant is not allowed to change/modify the original design. We will not be liable to any user in case of damages or malfunctions deriving from non-conformed realizations.
PAYMENT
- What is the payment procedure?
- What are the payment methods?
- My payment is "processing," what should I do?
- I have already placed the payment, but I still cannot access my Control Panel or download the file yet, why?
Our Website pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order carefully since we do not foresee refunds given the digital nature of our products. After you place an order, you will receive an email from us.
We only accept credit card payments via PayPal.
Do not worry; some banks need 1 or 2 days to check and confirm the payment. Just a little patience... unfortunately, we cannot speed up this procedure.
Check that the status of your payment is "Confirmed." Sometimes payments remain 1 or 2 days in "processing." This waiting time depends on your bank.
CANCELLATIONS-REFUNDS-CHANGES
- Is it possible to cancel an order?
No, given the digital nature of our products, we do not foresee refunds, cancellations, or changes. Please take the time to read and check your order carefully.
COMMERCIAL LICENSE
- How does it work?
- How many pieces can I manufacture with my license?
- What do I have to do at the end of the License year?
- Is the Commercial License provided for exclusive use?
- What is the area in which it is possible to sell finished products?
Identify the product of your interest, add it to the cart, and proceed with the payment. Once the payment is confirmed, you will be able to log in to your personal Control Panel; here, the product you have purchased will appear, and you can immediately start downloading. You can download the file plans as often as you want.
Our commercial license is intended for Small-Scale production. For Large-Scale production or wholesale purposes, please contact us to obtain a Commercial License – Wholesale.
When the License expires, you will not be able to continue to make finished products. Attention! It is not even allowed to sell a product that you have already made but not yet sold. If you wish to continue producing and marketing the item you have purchased, or if you want to try new ones, all you have to do is renew your License for another year or buy a new one.
No, our Commercial Licenses and related products are always supplied for NON-exclusive use. This means that Modifile allows anyone who purchases a Commercial License, and abides by the Terms of Compliance, to economically exploit the license within the same territorial scope granted to the licensee.
Worldwide.
WEB SITE
- I wish to run the Modifile website contents for an exhibit; must I get permission first?
We are always available and willing to collaborate with this type of activity, but it is necessary to always give us communication and receive our consent first.
PERSONAL ACCOUNT
- Who can use my account?
- I can no longer access my Control Panel.
Your Account shall only be accessed by you and shall not be transferred to any third party, even temporarily.
If you can no longer access your Control Panel and you are sure you have used the correct username and password, please write to us, and we will check immediately.
VIOLATION
- What happens if I have NOT purchased a Commercial License and decide to use a Modifile product for commercial purposes?
- What happens if I have purchased a Commercial License and do not comply with the provisions of the License (for example, I exceed the permitted limit of reproductions of the finished product)?
Failure to acquire a Commercial License for use of our products to get a profit will result in a copyright infringement notification to the proper authorities who manage and safeguard the originality and copyright of our works. These authorities will proceed, acting as agents in charge of opening a possible legal dispute. Keep in mind that frequent checks are carried out on the use of our files to prevent any abuse.
The violation of the terms of the agreement of any of our Licenses will result in a copyright infringement notification to the proper authorities who manage and safeguard the originality and copyright of our works. These authorities will proceed, acting as agents in charge of opening a possible legal dispute. Keep in mind that frequent checks are carried out on the use of our files to prevent any abuse.